In short: ISO 21001:2018 specifies requirements for an educational organizations management system (EOMS). It helps education and training providers meet the needs of learners and other beneficiaries and improve the quality of educational services.
Who can use ISO 21001?
Schools, universities, vocational and corporate training providers — any organization that delivers education or training as part of its services.
What are its key features?
- Focus on learners and other beneficiaries
- Leadership and a shared vision
- Inclusive and equitable education
- Ethical conduct and data security
- Built on the high-level structure and ISO 9001 principles
How does it relate to accreditation of training?
ISO 21001 complements programme accreditation by providing a management system for how learning is designed, delivered and improved.
Key takeaways
- ISO 21001 is designed for education and training providers.
- It centres on learner needs and satisfaction.
- It aligns with ISO 9001.
Frequently asked questions
Is ISO 21001 certifiable?
Yes.
Can training companies use ISO 21001?
Yes. It applies to any organization providing educational products and services.
How is it different from ISO 9001?
It adds education-specific requirements, such as learner needs and accessibility.