Customer experience and quality: two sides of the same coin
Quality is judged by customers. How to use voice-of-the-customer data to improve both products and experiences.
02
Dec
18
Nov
Webinar: Auditing environmental and sustainability management systems
Practical techniques for auditing environmental and sustainability management systems.
11
Nov
ESG for quality professionals: why your skills matter more than ever
Sustainability reporting depends on reliable data, controls and processes — the core strengths of the quality profession.
31
Oct
ISO/IEC 27001:2013 certificates expire as transition period ends
The transition period to ISO/IEC 27001:2022 ends on 31 October 2025. Certificates to the 2013 edition are no longer valid.
16
Sep
Webinar: Change management for quality initiatives
How to lead the people side of quality and improvement change.
12
Aug
Career pathways in quality: from first role to leadership
How quality careers develop, what competence is expected at each stage, and how certification supports progression.
17
Jun
Webinar: Lead auditor skills: managing audit teams
The skills lead auditors need to plan audits, lead teams and handle difficult situations.
10
Jun
Organizational knowledge: protecting what your people know
ISO 9001 requires organizations to manage the knowledge needed for their processes. How to capture and share it.
20
May
Organizational excellence: going beyond certification
A management system certificate shows conformity. Excellence models show how well an organization performs as a whole.
18
Mar
Webinar: Preparing for the ISO 9001 revision
What quality managers can do now to prepare for the next ISO 9001.