In short: ISO 37002:2021 provides guidelines for establishing, implementing and maintaining a whistleblowing management system based on the principles of trust, impartiality and protection.
What does ISO 37002 cover?
- Receiving reports of wrongdoing
- Assessing reports
- Addressing reports through investigation and action
- Concluding cases and protecting whistleblowers
Why does it matter?
Effective speak-up systems help detect fraud, safety issues, quality failures and misconduct early.
Key takeaways
- ISO 37002 is a guidance standard for speak-up systems.
- Trust, impartiality and protection are core principles.
- It integrates with ISO 37001 and ISO 37301.
Frequently asked questions
Is ISO 37002 certifiable?
No. It provides guidelines.
Who can raise reports?
Employees and other stakeholders, depending on the organization’s scope.
How does it help quality?
It surfaces hidden problems, including quality and safety concerns, before they escalate.