Webinar: Statistical process control essentials
How to use control charts and capability indices to monitor and improve processes.
22
Sep
15
Sep
Change control: managing change without losing control
Uncontrolled changes are a major cause of quality problems. How to plan and control changes to processes and products.
23
Jun
Business continuity lessons from the pandemic
COVID-19 tested every continuity plan. Six lessons organizations can use to strengthen resilience.
16
Jun
Webinar: Crisis leadership and organizational resilience
Lessons on leading organizations through prolonged crises.
12
May
Complaint handling that builds customer loyalty
Handled well, a complaint can strengthen a customer relationship. Key principles from ISO 10002.
14
Apr
COVID-19 accelerates the shift to remote auditing
Travel restrictions have pushed auditors and certification bodies to use information and communication technology to continue audits remotely.
24
Mar
Webinar: Remote auditing: best practice
How to plan and conduct effective remote audits using information and communication technology.
11
Mar
WHO declares COVID-19 a pandemic: activate your continuity plans
The World Health Organization has characterized COVID-19 as a pandemic. Organizations should activate business continuity and crisis management arrangements.
11
Feb
Building a risk-based internal audit programme
Stop auditing every clause every year. How to build an internal audit programme based on risk, performance and change.
11
Dec
European Commission presents the European Green Deal
The European Green Deal sets the goal of making Europe the first climate-neutral continent by 2050.