Webinar: Measuring customer satisfaction effectively
How to design customer feedback methods that produce actionable insight.
November 21, 2017
Resources
IAQP Webinars
Expert sessions on quality, auditing, risk, sustainability and organizational excellence — four webinars every year since 2016.
Topics
What our webinars cover
Quality management
ISO 9001, quality culture, customers and improvement.
Auditing
ISO 19011, internal and lead auditor skills.
Risk & resilience
Risk, continuity, compliance and information security.
ESG & sustainability
Environmental systems, emissions and ESG reporting.
Webinar library
All IAQP webinars
Browse sessions from 2016 to today. Webinar attendance can count towards continuing professional development (CPD).
Webinar: Introduction to Lean Six Sigma
An introduction to Lean Six Sigma principles, the DMAIC method and belt levels.
September 19, 2017
Webinar: Root cause analysis techniques that work
Practical root cause analysis tools to stop recurring problems.
June 13, 2017
Webinar: Transitioning to ISO 14001:2015
What changed in ISO 14001:2015 and how environmental managers can complete their transition.
March 14, 2017
Webinar: HACCP fundamentals for food businesses
An introduction to the seven HACCP principles and how they form the basis of food safety management.
November 15, 2016
Webinar: Internal auditing to ISO 9001:2015
How internal auditors can adapt their approach to the process-based, risk-based requirements of ISO 9001:2015.
September 20, 2016
Webinar: Risk-based thinking in practice
How to apply risk-based thinking in ISO 9001 without creating unnecessary paperwork.
June 21, 2016
Webinar: ISO 9001:2015 — the key changes for quality managers
A practical walkthrough of what changed in ISO 9001:2015 and how quality managers can plan their transition.
March 15, 2016
Want to hear about upcoming webinars?
Contact the IAQP team to receive webinar announcements and CPD opportunities.